our policies

Environmental Policy

ilateral are proud to be an environmentally responsible company. Sustainability is at the heart of our company and we therefore treat our environmental policy as our company policy.
ilateral are fully committed to reducing the impact our company has on the environment. This includes identifying the aspects of our business relative to this process, measurement and monitoring, providing solutions to reduce negative impacts, the prevention of pollution and a commitment to continually improve our environmental performance. We promote our environmental ethos and policies internally to our staff and externally to our clients, suppliers and partners.

Actions taken to promote for environmental responsibility:

  • Monitor our energy usage and waste output.
  • Actively reduce our waste through non-printing, recycling and re-use as much as possible.
  • Embrace new and more efficient technologies to reduce energy consumption by providing better performance per watt or automated ‘power down when not in use’ policies.
  • Purchase products and services from third party suppliers that share similar environmental positioning goals as our own.
  • Ensure that all our activities and services comply with all relevant environmental legislations.
  • Make our environmental policies known and obtainable, available to the public in printed and digital editions.

This policy is reviewed on an annual basis and will provide a framework for assessing and improving all environmental objectives and targets.

quality management policy

ilateral maintains a Quality Management Policy to ensure we continuously achieve improved customer satisfaction, a stable customer base and improved efficiency.

We do this in a number of ways:

  • Identify problems early and rectify them as quickly as possible to minimise costs.
  • Ensure the needs of our clients are clearly understood and met through close liaison at all stages of the project.
  • Train all our staff to enable them to undertake their tasks within their areas of responsibility.
  • Provide all required resources to complete the project are made available.
  • All appropriate documentation is created, maintained and controlled..
  • All our staff have extensive industry experience and follow quality assurance processes tailored for web projects.
  • ilateral are members of the IWDRO (Internet and Web Development Regulatory Office) and the IET (Institute of Engineering and Technology) and follow their best practice, as well as working to the web and guidelines specified by The World Wide Web Consortium (W3C)
  • Make our environmental policies known and obtainable, available to the public in printed and digital editions.

Equality Policy

ilateral is committed to equal opportunities and to treating every individual with dignity and respect.

Our aim is to ensure that all job applicants and employees are treated fairly, with no direct or indirect discrimination on the grounds of sex, marital status, race, colour, religion, nationality, creed, ethnic
or national origins, age, sexual preference, disability or other conditions not justified on law or relevant to their performance of the job.

Individuals will in all instances be treated according to their abilities and merits, and their suitability to the job’s requirements. Wherever possible we’ll make reasonable changes to the work environment so employees with special needs are given the same opportunities as the able-bodied.

We recognise the importance of staff cooperation to this policy’s success. Each employee must help remove or change practices that lead to discrimination, whether directly or indirectly.

Laws we comply with:

  • Sex discrimination act 1975
  • Race relations Act 1976
  • Disability Discrimination Act 1995
  • Employment Equality (Age) Regulations 2006

All staff should work to promote best practice in equal opportunities.

All staff are expected to behave in a nondiscriminatory way. ilateral won’t tolerate actions or words that reflect prejudice against people on the basis of their disability, gender, age, religion, race, sexual orientation, colour, national or ethnic origin, or that are against the spirit of our policy.

Any breach of this rule is taken very seriously. If it is broken, the member of staff can expect to be disciplined. Serious breaches can lead to dismissal.

Privacy Policy

This section details how we make use of any information that you give when you using this website. This site allows you to fill in forms that allow you to contact us. On these forms we ask you to provide certain information by which you can be identified (outlined below).

We are committed to ensuring that your privacy is protected and you can be assured that it will only be used in accordance with this policy. It is important to note though that we may change this policy from time to time by updating this page, you should therefore check this page to ensure that you are happy with any changes.

Information required when you use our forms:

  • Full Name.
  • Email Address.
  • Phone Number.

Additional information you can provide us with:

  • Information about your business.
  • Website Address.

Why do we need your information?

We require the information above in order to allow us to communicate with you regarding work you may wish us to undertake. If we do not have information about you we cannot interact or undertake works for you.

What do we do with your information?

We only use the data we have stored to allow us to communicate with you regarding work we have undertaken for you, or work you have asked us to undertake for you. We are committed to the security of your data and will not sell, distribute or lease your personal information to third parties unless required to so by law.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that we gather. Access to our servers is restricted to dedicated locations and all passwords are strongly encrypted using modern encryption algorithms.

Can I request my data be deleted 

You certainly can, just drop us an email or give us a call and speak to our Data Controller, Morven Lewis-Everley. Please be aware though that if you are one of our customers, then we are required by law to retain invoicing data about you and your business for 7 years and cannot delete this data until that time has passed. 

general data protection

For more information on general data protection regulations, please see our data protection policy.

Do you use Cookies?

We currently only use cookies to track if you have logged into our site and anonymous usage data. These cookies store no personal data, only a reference to your account (stored in our database).

In the future we may add more complicated user tracking that would require setting cookies that track how you interact with this site. If we add this feature we will update this page and add suitable notifications to the site.